We accept reservations on the same day if there is availability.
Reservations can be made by phone at the following number or online.
TEL: +81-84-927-0888
Q & A
Questions regarding accommodation.
We accept reservations online or by phone.
Online Reservations:
Please enter your desired dates and room type in the panel at the top of the screen and proceed to the reservation screen.
Phone Reservations:
Please call +81-84-927-0888 and request "Accommodation Reservations".
We do not accept waiting lists for cancellations.
Cancellation fees are charged as follows:
No contact, no show / no arrival: 100% of the accommodation fee.
The cancellation policy may vary depending on the date of stay.
The check-in time is 15:00 and the check-out time is 10:00.
We do not have a curfew. Our front desk is open 24 hours a day.
We can store your luggage before check-in and on the day of check-out.
It depends on the availability on the day, so please contact us in advance.
Please note that an additional fee will be charged for this service.
- Single room: 1,000 yen per hour
- Twin room: 1,500 yen per hour
- Twin room: 1,500 yen per hour
An additional fee will be charged.
- Single room: 1,000 yen per hour
- Twin room: 1,500 yen per hour
* Up to 12:00 PM at the latest.
We will make a copy of your passport at check-in.
Yes, children up to elementary school age can sleep with their parents. Up to one child per adult guest can sleep with their parents for free.
We're sorry, but we do not allow pets. However,guide dogs and other assistance dogs are welcome.
Our single rooms are for single occupancy only. We do not provide additional beds or offer the option of accommodating two people in a single room for an extra charge.
We accept various credit cards and electronic money. However,there may be some companies that are not available, so please contact us in advance if you are concerned.
Questions regarding the rooms
We provide body soap, shampoo, conditioner, hand soap, and a toothbrush set in the guest room.
Shavers, hairbrushes, and body towels are available at the lobby.
Free Wi-Fi is available in all rooms.
Air purifiers are only available in twin rooms.
Yes, it does.
Empty refrigerators are installed in the rooms.
Questions regarding Facilities
We apologize, but there is no parking lot.
There are many coin-operated parking lots in the vicinity of the hotel, so please use them.
We have a coin laundry on the 3rd floor of our hotel.
Yes, we do. We also have alcohol vending machines on the 2nd and 3rd floors.
We have a public bath on the 2nd floor of our hotel.
I'm sorry, the entire hotel is non-smoking.
We will prepare it at the front desk for customers who request it.
Questions regarding services.
We can keep your valuables in the front desk safe.
We offer rental services for humidifiers, irons and ironing boards, trouser presses, nail clippers, thermometers, hair irons, transformers, night lamps, and sewing kits.
Yes, we do. Please inquire at the front desk.
Yes, you can use our breakfast service without staying overnight.
The charge for external guests is 1200 yen per person (600 yen for elementary school children, free for preschool children).
Yes, you can. Copying and sending faxes are available for a fee, while receiving faxes is free of charge.
Unfortunately, we do not provide room service.
We have three types of pillows available at the front desk.
We can arrange a taxi reservation for you at the front desk.
Other inquiries
There is a Family Mart located diagonally across from our hotel.
Matsuoka Hospital (obstetrics and gynecology) is a 4-minute walk from the hotel.
Moritani Internal Medicine Clinic is a 4-minute walk from the hotel.
Nishiya Dental Clinic is a 3-minute walk from the hotel.
There are other hospitals besides the above. Please feel free to ask at the front desk.
We kindly ask you not to go outside wearing the hotel's room wear (although it is acceptable to move around within the hotel premises wearing it).
Privacy Policy
1.Definition of Personal Information We define personal information as information that can identify an individual, such as the name, date of birth, phone number, email address, and other personal information that our hotel holds. We will manage and use this personal information lawfully and appropriately.
2.Acquisition and Purpose of Use of Personal Information We collect information about our customers that is necessary for our products and services, with the goal of providing better products and services to our customers. We collect this information with the customer's consent, and we will use it only for the purpose of informing customers of our products and services and for other necessary business purposes.
3.Management and Protection of Personal Information We will prevent or avoid the loss, alteration, leakage, and unauthorized access of personal information through appropriate management systems, such as developing an internal management system and thoroughly educating employees, and we will provide appropriate protection. For unauthorized access, we will record access logs and pursue strict responsibility along with relevant organizations.
4.Provision of Personal Information We will manage personal information collected from customers appropriately and will not provide it to third parties without the customer's consent. However, please note that we may provide information to third parties if it falls under any of the following conditions:
•If disclosure is required by laws and regulations
•If it is necessary to protect public life, health, or property
•If it is necessary to cooperate with national agencies, local public bodies, or those entrusted by them in carrying out duties stipulated by laws and regulations, and obtaining the customer's consent would hinder the execution of such duties.
Inquiries about the Personal Information Protection Policy SUNCREA Co., Ltd.
Headquarters: 1-1-6 Shiromi-cho, Fukuyama City, Hiroshima
Fukuyama Oriental Hotel
TEL: +81-84-927-0888
Cookie Policy
SUNCREA Co., Ltd. collects certain information using cookies for the purpose of analyzing customer website usage and providing customized services or advertisements to individual customers.
About Cookies
A cookie is a function that stores the customer's website browsing information on their computer (such as a PC, smartphone, or tablet capable of internet connectivity). Cookies can be set by our chain (first-party cookies) or by third parties affiliated with our chain (third-party cookies).
Purpose of Using Cookies
(1) On our website, cookies are used to improve customer convenience, such as eliminating the need for customers to repeatedly enter the same information when browsing the website.
(2) On our website, we may use the information collected through cookies to analyze customer website usage (access status, traffic, routing, etc.) and improve the performance of the website, as well as to enhance and improve the services provided to customers by our company.
Additionally, the following tools are primarily used for this analysis, and information may be provided to the tool providers:
Google
Yahoo
(3) Furthermore, cookies may be used for delivering behavior-targeted advertisements by affiliated advertising distribution service providers.
Refusing Cookies
(1) How to refuse all cookies:
Customers can disable cookies by changing their browser settings. However, please note that disabling cookies may result in the inability to access certain services.
Please refer to the browser's manufacturer for instructions on how to change cookie settings.
(2) For methods to refuse specific cookies or to stop providing information to advertising distribution service providers, please contact each respective company.
Fukuyama Oriental Hotel